Citizens Advice staff ‘running out of tools’ as funding declines amid rising demand
Funding at Citizens Advice has fallen by more than £9m year on year as some staff “feel that they’re running out of tools” to support beneficiaries. The charity’s latest accounts for the year ending 31 March 2022 shows that total income decreased by 6%, from £162.7m to £153.6m. Government funded grants, which include funding from the Department for Business, Energy and Industrial Strategy (BEIS) and the Welsh government, fell by £12.4m to £99.2m. The charity noted that it has seen a “period of significant growth” in the past few years, with its income increasing from £93.8m to £153.6m since 2017-18. See more here.