The Warren Youth Project’s Covid-19 Plan Updated 1st April …scroll down
From JJ at The Warren
This plan is primarily social-media and telephone-based and focuses on three key points. When a young person rings The Warren on 01482 218115 (or messages us through social media) they are redirected to the following three options:
Crisis Counselling: – The Warren is operating a telephone counselling service for young people in crisis. This will enable them to contact one of our mental health counsellors via telephone to either arrange a later appointment, or get immediate support. We will be limiting appointments to 30mins in length (rather than the usual 1hr face-to-face appointments) in order to support as many young people as possible.
General Support via telephone: staff are working remotely operating on a group rota basis (in 2-hr shifts) to provide general support via telephone to young people from 10am-5:30pm in accordance with our standard operating hours. Once staff have completed a shift they will return to their normal specific project duties engaging with young people via social media and telephone.
Food Parcel Delivery Service: We have established a staff-rota to operate a food-parcel delivery service operating Monday-Friday (all-day) to the homes of young people who are experiencing food poverty. We have acquired a chiller/freezer van from one of our Trustees to enable us to carry out this service (and also deliver frozen and fresh goods). All drivers are fully insured. Four staff (myself included) and two volunteers remain at The Warren running our Food Parcel Delivery Service (packing and delivering but maintaining social distance) – with other colleagues processing telephone orders on a live digital spreadsheet that we all share. We have basically commandeered most of our ground floor as a parcel-packing production line. We’ve had two additional freezers donated which are now up and running in our foyer. In those food parcels we are also supplying personal hygiene products, sanitary products and condoms (what we call a Care Parcel) where requested. We supplied over 40 households in just 8 hours across Thursday and Friday (using one freezer van) – we think that will increase significantly now that we are fully up and running.
All the above is operating from 10am to 5:30pm Mon-Friday – but we are preparing a volunteer rota to cover weekends when need escalates.
Additional Support NEW
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We are also operating a text service to check up on young people and their emerging needs – the text asks them how they are; reassures them that we’re still here; give them details of how to get in touch and details of our services. As of Friday afternoon we had over 600 young people using that service and increasing by the hour.
We also quickly recorded a series of therapeutic advice films last week to give young people additional tools to manage the stress and anxiety of all this – the first is launched today on multiple platforms, here’s a link to the YouTube upload: https://youtu.be/dgizObypxbA – the other films will follow over coming days. We are working on other support-films remotely with a number currently in production.
We are reviving our Xmas Advent Windows for the duration of Covid-19. Our 1,500sq m city-centre building has over 40 windows on its vast facade and in the past two years we turned those windows into a giant social justice advent calendar which is hugely popular in the city. We’re going to start that again this week putting up back-lit motivational messages and images of solidarity, hope and compassion which we circulate through social media. We intend to fill every window.