Versus Arthritis has developed an AI chatbot for people with arthritis and other musculoskeletal (MSK) conditions affected by Covid-19. It says it is the first coronavirus chatbot to be developed specifically for people with a long-term health condition in the UK. COVA was developed by the charity’s in-house digital team with support from AI specialists Filament in just 14 days.
Versus Arthritis had been experiencing a significant increase in demand on its helpline, website, online community and social media channels. COVA incorporates health information with answers from Versus Arthritis as well as the British Society for Rheumatology, the NHS and GOV.UK.
Versus Arthritis is currently exploring partnerships with other health charities to see if they can add relevant information to COVA, and so expand its capability.
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