Attitude is Everything’s fourth State of Access Report examines the barriers faced by Deaf and disabled people when trying to book tickets for live music events, and sets out our vision for ticketing without barriers.
The report includes the findings from their recent Access Booking Survey, and the combined voice of hundreds of Deaf and disabled gig-goers, highlighting the barriers they face when trying to book tickets and access for live music events.
The survey found that, despite progress being made, a range of barriers still exist. Of more than 300 respondents:
- 82% had experienced problems booking access
- 79% had been put off buying gig tickets due to problems booking access
- 73% had felt discriminated against when trying to book access
- 11% had considered legal action
On a more positive note, three quarters of respondents thought that the situation for Deaf and disabled customers when booking access for live music had either improved or stayed the same over the last four years, while only 9% felt it had got worse.