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Local services status 17th June

By March 19, 2020Front Page News

Last updated 11:00am 17th June

In addition to the information below, we now have a series of documents providing information about support available for specific issues, which you can read or download below as pdfs, all opening in new tabs

BaME support services        Befriending and emotional support

Bereavement support services      Food Provision

Shopping services        Other areas of support

If you want your organisation’s service status adding, please fill in this quick form here (opens in a new tab)


Active Humber: providing support to community sports clubs and other organisations who usually play a role in keeping the nation active, city wide Monday to Friday, 9-5. Ring the office number 01482 244 344 (diverted) between 9am and 5pm

Age UK: The office is closed but they are offering Shopping, Befriending and emotional support, Social isolation check in (phone calls), Signposting to other appropriate services and Benefits Advice for people aged 50 and over.  Telephone the main phone line 01482 324644 (diverted)

ArtLink: Closed with immediate effect and all scheduled off-site delivery activities will cease 

Autism Plus and S&J: working in partnership to provide a meals on wheels service in Hull. (5* on the food standards rating). They have just closed all their lunch clubs to support social distancing. Catering kitchens available at Makro and IngsThey have 3 trained catering staff and 11 assistants/ drivers (with cars insured for business travel) and could produce 150 meals a day with current capacity. East Hull deliveries please ring 01482 795700. 

Bameen CIC: Offering Food parcels/hot meals delivery and collection, primarily for the BAME community on Tuesdays and Fridays between 12noon and 2pm. Contact Dawda Jatta MBE, Coordinator dawda@bameen.org.uk or 07582567052

Butterflies Memory Loss Support Group: Butterflies are offering Befriending and emotional support, Social isolation check in (phone calls) and signposting to other appropriate services for people with dementia and their carers. In the first instance, contact June Cooke on 07821 519212 or email butterfliesmlsg@yahoo.co.uk  

Carers Information and Support Service (CISS): offering befriending and emotional support, social isolation check in phone calls and signposting to other appropriate services for carers. Ring 01482 222226, Monday to Friday between 9am and 5pm  

Choices and Rights Disability Coalition: As an organisation run and managed by disabled people, a number of staff are classed as ‘vulnerable people who live with underlying health conditions’. Office access has been restricted but the organisation will continue to provide advice and support to disabled people, their families and statutory and voluntary organisations. If you need any help, information, or paperwork, wherever possible, please email office@choicesandrights.org,uk or email the relevant staff member if you have their details. You can still phone the office (01482) 878778

Citizens Advice Hull and East Riding: Working remotely. Advice is available by telephone, web chat or e mail on: Adviceline    03444111444 (local rate); Universal Credit    0800 144 8444 (freephone); E Mail   e-advice@hull-eastridingcab.org.uk  

City Arts Development: the team are working from home, and the Arts Development Grant offer is currently closed. Advice and assistance for artists and arts organisations is available from the Arts Council and via the Business Support Advice tag (opens in a new tab) on the Hull City Council website.

Community Integration and Advocacy Centre [CIAC]: CIAC continues to provide immigration advice and services. Contact is by email only as the drop in is closed. CIAC can also provide advice to other services on immigration and asylum issues. CIACHumber@gmail.com

Dove House Hospice:  All day therapy/services cancelled. 

EMS: still open! The affordable food project The Hull Community Shop is open from Monday to Friday 11am to 3pm.  All produce on the green shelves and in the fridge (excluding ready meals) is available for a donation.   Due to corona virus restrictions they are only letting two residents into the office/shop at any time.  They are also still cooking ready meals, they will feed up to a family of 4 for £2. You can call them on Tel:  01482 709810, or please check their Facebook Page or Twitter Feed:  @emsyorkshire for ready meal menus and general updates.  

Eternal Benefits: Collection from our food store 3-4 pm Mon-Fri Deliveries of food parcels between 4-7 pm Mon-Fri Telephone support line 9am – 5pm Mon-Fri.  Contact respecteb@gmail.com or 07809335843  

Freedom Stroke Cluboffering befriending and emotional support, social isolation check in phone calls for stroke survivors and their carers.  Email bowy@bowy.karoo.co.uk or ring 07779145115  

GiroscopeGiroscope can offer collection and delivery of food parcels/hot meals, social isolation check-in phone calls and visists, and signposting Monday to Friday from 8am to 4pm.  Contact Them by email info@giroscope.org.uk or call 07751350385  

Goodwin Development Trust:  The BBO office is closed to participants, and the team will be supporting via phone, emails and online classrooms. 

Goodwin Veterans Community Hub: Have cancelled all groups but are still doing telephone contacts for new referrals. Ring 01482 485 958 or email veteranshub@goodwintrust.org 

Groundwork Connect:  every weekday at 2pm connect with Groundwork Hull (opens in a new tab) & #GrowingStAndrews on Facebook  for an online chat, games, jokes (bad ones of course!) and to find out what activities they will be delivering with their partners HEY Workshops and West Hull FM 106.9. Food parcel/Hot meal delivery 

Guide Dogs for the Blind:  Their new Covid-19 Sight Loss Information line is now open – A telephone advice line – 0800 781 1444 – Providing answers and information for adults and families of children with sight loss. Please give them a call about living actively, independently and well during the Coronavirus outbreak. Lines are open Monday to Friday from 10am – 4pm  

HeadStart Hull Services Contingency planning during Corona Virus Outbreak 

Hessle Road Network: no longer be offering any group sessions including ‘Meet & Eat’ sessions and the Community Support Project (Community Drop-in and Young Parents Group) They are still and offering 1-2-1 support to residents including help with on-going issues such as support to access services including benefits and specialist support services, emotional support as well as the distribution of food parcels etc. 

HEY Mind: Online support page. Still taking counselling referrals as normal for telephone appointments. Not taking referrals for groups as of yet.  Information and advice line 24/7 01482 240133 

Home-Start Hull: offering befriending and emotional support, social isolation check in phone calls and signposting for families with children under five from Mon-Thur 9-5, Fri 9-2; email caroline@homestarthull.org.uk or 01482 324063  

Hope2Sleep Charity: Offer support to people with sleep apnoea and those on CPAP and ventilation. We cannot offer face to face support at the moment, but are still supporting people via telephone, email and various social media platforms, including our own private group and forum. Please direct enquiries to support@hope2sleep.co.uk   

Hull and District Diabetes Support Group: offering befriending and emotional support and Social isolation check in (phone calls) for those who have been diagnosed with Diabetes, those at high risk anyone interested knowing about our support group. Contact hull_district_diabetes_support@hotmail.co.uk  or go to their Facebook page for more information

Hull & East Yorkshire Credit Union:  Still providing Loans and Savings Accounts, anyone who lives or works in the Humber Region is eligible to apply . Phone 10 am to 4 pm Mon to Fri; online any time. Telephone 01482 778753 10 am to 4 pm Mon to Fri; email info@hullandeycu.co.uk ; web www.hullandeycu.co.uk 

Hull Churches Home from Hospital: Continuing to support people discharged from Hospital with shopping if required. Offering free, safe shopping system specifically organised to offer extra support for vulnerable and shielding. Contactless delivery and lists taken and paid over the telephone. Collecting prescription on behalf of clients. Setting up digital group opportunity for social inclusion to break isolation and loneliness. Befriending telephone calls. Letters and drawings sent from local children to elderly and isolating. They run a specialist service for supporting families whose parents are eol. Currently contacting the children via text, telephone and email. For more information email administrator@hchfh.org.uk or call 01482 447673

Hull Community Church – Wow Hull (Newland Avenue) is moving its community work so they can continue to connect with people while they remain at home. For those who are online, they will be having ‘virtual Open House’ during the week on Tuesdays, Wednesdays and Thursdays with activities you can join in with- quizzes, crafts, conversations and laughter. On Sundays they will be streaming theirv service and having ‘virtual’ coffee afterwards via zoom. For those not online, they are keeping in touch by phone. They are also coordinating practical help and support for anyone who needs it (this is an inclusive offer- we know families and older people are not the only people who will need help). To keep in touch and access support, please complete their form- it’s online here, or you can collect from their porch and post back into the letterbox, or call them on 01482 470125- please leave a message. Follow their Facebook page to keep up to date with activities, and support they have available or email  welcome@hullcommunitychurch.com 

Hull Culture and Leisure: All leisure centres, museums, Ferens Art Gallery, History Centre, East Park Animal Education Centre – all closed  

Hull FC Foundation: All community activity for the Hull FC Community Foundation has stopped 

Hull Home from Hospitals Head Lights project: suspending the Head Light Groupwork Project for an initial period of 4 months. Risks and safety aspects will then be reviewed and will hopefully resume in August/ September if the current situation allows. 

Hull Libraries: Closed  

Hull Samaritans: Responding to people who are in despair, via phone and e mail Currently receiving face to face callers at our Spring Bank branch. The national Samaritans helpline is 116123 and its a freephone service  

Hull Street Angels Trinity: Hull Street Angels Trinity have made the decision to suspend street angels patrols.  However they feel they can still help the vulnerable by offering volunteer services in other ways.  All their volunteers are First Aid trained and have experience in safeguarding adults and children and much more.   They will be launching a page and group to assist anyone who is vulnerable or isolated due to Covid-19. Volunteers will be available to help with shopping, delivering mail, collecting parcels, picking up prescriptions and befriending people by having an active telephone line that they can call and speak with one of the volunteers.  Volunteers will be recognisable by their Hull Street Angels Trinity uniform.    Here is a link to their Facebook page for the support group  And this is their original page in case you want to have a look at what they usually do 

Humber All Nations Alliance (HANA): Food parcel/hot meal delivery and signposting for the minority and migrant community. Contact Francis Ahiakpa, Monday to Friday 9.00am to 5.00pm – francis@hanaonline.org.uk or 07872 812996

Humber Community Advice Services (H-CAS): Offering Befriending and emotional support, 
Social isolation check in phone calls, Signposting to other appropriate services for ethnic communities. Contact Peter Oluotch, Manager on info.hcas@gmail.com or 01482 236460, Monday to Thursday 10am to 2pm

Humber Recovery College: Courses cancelled until further notice. 

Humbercare: Supporting vulnerable adults and young people, care leavers, offenders, those with a social care need. Contact the Head office on 01482 586633 9am – 5pm Mon to Friday. Also taking referrals for housing and support  

Inspire Communities: Currently supporting isolated people, and carers of isolated and frail people that are unable to get the supplies they need or cook their own meals.   Contact  dave.edeson@inspirecommunities.co.uk or 07599747840 

Let’s Talk: No face-to-face appointments: encouraging people to do self-assessment online, telephone sessions only 

Life and Loom: Now closed 

Local Works: sessions currently going ahead 

Lonsdale Community Centre: Closed 

Matthew’s Hub: is providing support to existing members and actively receiving new referrals and applications from autistic people over 13 years old (without a learning disability).  Support is being provided by all our staff, including mentorship by autistic peer mentors; mindfulness and anxiety management; housing related support, help with benefit applications, and online activities such as arts and crafts. Please get in touch using hello@matthewshub.org, messaging our Facebook page or by ringing 01482 221028 and leaving a voice message. They will respond as soon as possible.  

Maxlife Youth Project: As a youth project we are using social media to keep in contact with young people and promoting activities etc. We also offer one to one support, where appropriate, for those needing support. The target group are 10 to 25 yrs old in East HullHowever they are open to supporting any members of the community in need at this time. Contact maxlife.paulspooner@gmail.com 

Men in Sheds: Closed 

Men’s advice and support service E.Y. (MASS): Offering telephone support for men with emotional well being need, would consider men with anger issues. Available Wednesday and Friday, 10am – 5pm on 01482-444004 – answer phone for times of unavailability. Leave your name and number for call back.

MHA Live at home scheme: The latest advice from MHA – Live at Home scheme is that all of their Live at Home social groups and home visiting are currently suspended for the foreseeable. Risk assessments will be going ahead so that they can evaluate each member’s/referral’s individual needs, and continue home visiting if suitable. Telephone befriending and welfare calls will be in place in the meantime. 

Nancy’s larder (opens in a new window) are also offering delivered meals – call 07377789139 

Neighbourhood Network: The Neighbourhood Network team are continuing to offer their support services over email and telephone, as all staff are now working remotely. Contact details are all currently the same. The team will continue to share relevant messages from Community Safety partners and send out the main weekly newsletter, where positive news stories are being sort  

Open Doors Project:  offering befriending and emotional support, social isolation check in (phone calls) and signposting to other appropriate services for  asylum seekers and refugees, City wide Thursday from 10am to 12pm; opendoorshull@live.co.uk ; Phone Number 07913120198 

P.A.U.L For Brain Recovery: Services are specifically for those affected by Acquired Brain injury, including befriending, and social isolation phone calls. Monday to Friday 9am to 4pm. Contact info@paulforbrainrecovery.co.uk, or Phone 01482 620229 

Park Run UK: All sessions have been suspended 

Paul for Brain recovery: Will continue to offer remote support to service users, over the telephone and by email. 

Pelican Park Community Trust: The Catering Team are open to offer hot meals to those most in need and will deliver/drop off on your doorstep – all you need to do is call the team on 01482-703114 for further details.  

Preston Road Women’s Centre: taking referrals from women of any age experiencing domestic abuse over the phone 01482 790310 or via their website, providing telephone and video chat support plus referral to other agencies, duty worker available on 01482 790310 Monday to Friday 9am to 8pm   

PositHive: Assisting with art and craft projects and creative home ideas to help assist people with things to do in isolation, also befriending and emotional support and social isolation phone calls  

Probe: In light of the current situation with Coronavirus, and in line with government guidance, all Probe staff are now working from home to minimize the risk of contracting or spreading the disease. As most staff are not equipped with work mobiles, please conduct all communication by email, and they will respond as quickly as possible. We hope to be fully operational again as soon as the situation allows. Please  go to their website or Facebook page for updates. 

Purplehouse: will continue to provide services, however most of this will be done over the phone. Please contact them on 01482 790310 – they will take some details and may have to ring you back. If you have a support worker here please ring them on the mobile number they have provided to you. Alternatively please use this link for the automated contact service. (opens in a new tab) 

Rainbow Gardens: the garden is closed to the public 

Red Clover Women’s Group: Offering signposting and will set up a service to provide a Langar service, free vegetarian meal take outs/deliver 

Red Cross: Assisted Discharge From Hospital Service   

Re-engage (formerly Contact the Elderly): have suspended regular social gatherings and have created a new service for older people called call companions.  volunteer call companion calls the same older person between two and four times a month at a mutually agreed time for an informal chat. Calls will last for around 30 minutes. The call companions programme is aimed at people who are:    

  • 75 or older 
  • living alone or in sheltered housing with little or no contact with family or friends 
  • struggle to leave their house in normal times     

If you know anyone who would benefit from call companions, please refer them using their simple online form . Don’t forget to get the older person’s consent first.

ReNew: All groups/activities suspended; All prescriptions will continue as normal, appointments as normal for now – clients to attend alone.  ReNew also have nappies, wipes, blankets and toys to give to those most in need – call ReNew on 01482 620 013 to request a pack and they can deliver to your doorstep.   

Rethink Mental Illness Carers Support Group:  The Group meetings in Hull have been cancelled for the foreseeable future but they are offering Telephone support to Carers on 07821273678 or 07756524644. 

St Stephens Neighbourhood Centre: providing delivery of Food parcels/ hot meals; Befriending and emotional support;  Social isolation check in (phone calls and visits) and signposting to other appropriate services in East Hull.  They usually deliver parcel Tuesdays and Thursdays after 12. Activity bags after they have been sorted so no specific timescales and telephone support over Tuesdays-Thursday. Contact Diane Thompson 07983719355 Tuesday, Wednesday Thursday any time of the day or Karen Okra 07523947495 any time in the week

Sight Support: Groups are currently cancelled and they are looking at a range of ways of supporting  services users (visually impaired, many of whom are older and additional vulnerabilities) on a 1:1 basis. May have spare resource in terms of staff, vehicles & building (large main hall) to help in other areas If needed. 

Special Stars: Have ceased all events for the full 12 week period and plan to re-launch services from week commencing 15th June although this may change depending on national guidelines 

TIC Awareness: support for people affected by Tourettes syndrome, tic disorders and due to the pandemic and isolation we are welcoming those who fall into our co-,morbid range, ASD, ADHD,OCD etc; their online service is available 7 days a week throughout the day. Email tic-awarenesstalks@outlook.com  

The Stroke Associationbefriending, emotional support and signposting for adults following a TIA or mini-stroke or people found to have increased risk factors. Contact sally.welch@stroke.org.uk, 01430 871728 Monday – Wednesday 9.00am – 4.00pm Thursday 9.00am – 3.30pm 

Tigers Trust: Events cancelled; Offering social isolation check-ins and emotional support by phone  

TimeBank Hull and East Riding: they have an internal section now on their timebanking software for members to register offers and requests in relation to COVID-19 to facilitate members helping each other in the normal way. We are also facilitating hyper-local responses utilising a spreadsheet where neighbours can log each house and if someone knows someone at each number. This enables neighbours to identify gaps and vulnerabilities. The editable google sheet takes no personal data. Connection of neighbours is via a closed facebook group and WhatApp – whatever residents feel works best for them. Weekly activity sharing meeting where volunteers share learning, needs and offers.  For more information go to their Facebook page 

Together Women: Still taking referrals and delivering their service 1-2-1 over the phone. Group sessions are also being delivered 1-2-1 over the phone. Prioritising services to offender women, domestic abuse women and crisis work.  

Unity in the Communityoffering food parcels/ hot meals (collection) North Hull Thursdays 9-12For more information call 01482 852292 

UPDATED The Warren: The Warren is operating telephone and internet based support to provide Counselling; General Support and Food Parcel Deliveries to young people aged 16-25 or those with dependents in that age-range. There are also a whole host of other therapeutic films, creative workshops and a text service – all of which is updated daily. Just telephone 01482 218115 and select which service you use. You can find more detailed information here 

Welcome to English:  All classes have been stopped.  support will continue by phone and on What’s App. This will include government updates (in simple English and translated where possible) and some things to do with learning English. They are contactable 12 noon to 9pm daily karenvandiesen@outlook.com or 07791530039 

Working4Health: All groups and drop-ins cancelled – contact via telephone or email only. 

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