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Customer First

By December 17, 2013Who we are

The North Bank Forum has been awarded the Customer First standardCustomer First logo

Putting the Customer First is the national standard for customer service

Customer First offers a practical approach to ensuring outstanding customer service is delivered everytime.

Focusing on the customer at every step of the way is crucial to an organisation’s ongoing success

Excellence at the customer interface is the key to:

  • Building your business
  • Establishing a real competitive advantage
  • Winning more customers
  • Maximising your customers loyalty and future custom

But consistently excellent service is challenging to achieve. Research shows that organisations are challenged by

  • Really understanding customer needs
  • Tailoring services to meet needs
  • Providing quality customer care and follow up
  • Identifying benefits that customers have gained from services

For more information about Customer First go to the website


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