The majority of people who stayed as an inpatient in hospital were happy with the care they received, had confidence in the doctors and nurses treating them and felt their fundamental needs were met, according to a national survey from the Care Quality Commission (CQC).
However, survey respondents were less positive about arrangements and information received when leaving hospital, and access to support and further services once at home. This was a particular concern for people who self-reported as being frail.
Published on 2nd July, the results of the 2019 adult inpatient survey, involving 143 NHS acute trusts in England, reveal what almost 77,000 adults who had stayed in hospital for at least one night during July last year said about the care they received.
The survey asked people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink, and on their discharge arrangements.
While this survey was carried out before the pandemic spread to the UK, the results provide further evidence for the need for greater collaboration and demonstrate that where services are not integrated, this can have a detrimental impact on how people experience care.
You can read the report on the CQC website here (opens in a new tab)