We are still working with Hull City Council to pull together a list of services currently being delivered by the Voluntary sector. Some of you may have received an email from me today (Friday) asking you to fill in a 5 minute survey to tell us what you are doing for your communities. I know you have had a few requests, some conflicting, but we really would be grateful if you could spare a few minutes to read the email and follow the link 😊
If you haven’t received an email from me, but have services you would like us, and the Council, to know about, please click on this link https://www.surveymonkey.co.uk/r/RGBCWGR (opens in a new tab)
Forum is working with Hull City Council to co-ordinate information about the current availability of voluntary and community organisations’ services and what they can offer. Some of you have already responded by emailing us, and we have put your information onto our website here
The Council have now decided that the way they want to do this is through Connect to Support website, and are asking organisations already registered with Connect to Support to re-register, adding details about availability of services etc. If you wish to do this yourself go here
Alternatively, you can email Ali@nbforum.org.uk giving brief details of services and facilities you can offer, and we will re-register on your behalf and also include information below (this will also be shared through our social media) In compliance with the Data Protection Act/GDPR, we will accept the email as authorisation to publish your details
“We are here to provide free of charge clothing, food Items, toiletries, cleaning and household products so the most vulnerable people in our communities can stay safe and well.
“COVID-19 presents us with one of the greatest challenges we have seen during our lifetimes. However, during this difficult time we, at Giving World remain committed to supporting people in crisis by providing our service in the time of their greatest need.
“We understand the need in our communities will grow. Please be assured that we will continue to service our partners and your beneficiaries’ needs, whilst following all the latest government guidelines for employee and volunteers’ safety.
“If you are not already registered with us to access free of charge business surplus stock, you can do so here: https://www.givingworld.org.uk/charity/
“Browse the available products here: https://products.givingworld.org.uk/product-categories
Any queries contact us by email: firstname.lastname@example.org”
Last updated 3pm 1st April
Age UK: The office is closed and meetings and activities have been cancelled. They will continue telephone befriending and wellbeing calls.
ArtLink: Closed with immediate effect and all scheduled off-site delivery activities will cease
Autism Plus and S&J: working in partnership to provide a meals on wheels service in Hull. (5* on the food standards rating). They have just closed all their lunch clubs to support social distancing. Catering kitchens available at Makro and Ings. Theyhave 3 trained catering staff and 11 assistants/ drivers (with cars insured for business travel) and could produce 150 meals a day with current capacity. East Hull deliveries please ring 01482 795700.
Choices and Rights Disability Coalition: As an organisation run and managed by disabled people, a number of staff are classed as ‘vulnerable people who live with underlying health conditions’. Office access has been restricted but the organisation will continue to provide advice and support to disabled people, their families and statutory and voluntary organisations. If you need any help, information, or paperwork, wherever possible, please email email@example.com,uk or email the relevant staff member if you have their details. You can still phone the office (01482) 878778
Citizens Advice Hull and East Riding: Working remotely. Advice is available by telephone, web chat or e mail on: Adviceline 03444111444 (local rate); Universal Credit 0800 144 8444 (freephone); E Mail firstname.lastname@example.org
Dove House Hospice: All day therapy/services cancelled.
EMS: still open! The affordable food project The Hull Community Shop is open from Monday to Friday 11am to 3pm. All produce on the green shelves and in the fridge (excluding ready meals) is available for a donation. Due to corona virus restrictions they are only letting two residents into the office/shop at any time. They are also still cooking ready meals, they will feed up to a family of 4 for £2. You can call them on Tel: 01482 709810, or please check their Facebook Page or Twitter Feed: @emsyorkshire for ready meal menus and general updates.
Goodwin Development Trust: The BBO office is closed to participants, and the team will be supporting via phone, emails and online classrooms.
Goodwin Veterans Community Hub: Have cancelled all groups but are still doing telephone contacts for new referrals. Ring 01482 485 958 or email email@example.com
Groundwork Connect: every weekday at 2pm connect with Groundwork Hull (opens in a new tab) & #GrowingStAndrews on Facebook for an online chat, games, jokes (bad ones of course!) and to find out what activities they will be delivering with their partners HEY Workshops and West Hull FM 106.9. Food parcel/Hot meal delivery
Guide Dogs for the Blind – My Guide: Training sessions have been cancelled; awaiting advice on other activities
Hessle Road Network: no longer be offering any group sessions including ‘Meet & Eat’ sessions and the Community Support Project (Community Drop-in and Young Parents Group) They are still and offering 1-2-1 support to residents including help with on-going issues such as support to access services including benefits and specialist support services, emotional support as well as the distribution of food parcels etc.
Hull Community church- Wow Hull (Newland Avenue) is moving its community work so they can continue to connect with people while they remain at home. For those who are online, they will be having ‘virtual Open House’ during the week on Tuesdays, Wednesdays and Thursdays with activities you can join in with- quizzes, crafts, conversations and laughter. On Sundays they will be streaming theirv service and having ‘virtual’ coffee afterwards via zoom. For those not online, they are keeping in touch by phone. They are also coordinating practical help and support for anyone who needs it (this is an inclusive offer- we know families and older people are not the only people who will need help). To keep in touch and access support, please complete their form- it’s online here, or you can collect from their porch and post back into the letterbox, or call them on 01482 470125- please leave a message. Follow their facebook page to keep up to date with activities, and support they have available or email firstname.lastname@example.org
Hull Culture and Leisure: All leisure centres, museums, Ferens Art Gallery, History Centre, East Park Animal Education Centre – all closed
Hull FC Foundation: All community activity for the Hull FC Community Foundation has stopped
Hull Home from Hospitals Head Lights project: suspending the Head Light Groupwork Project for an initial period of 4 months. Risks and safety aspects will then be reviewed and will hopefully resume in August/ September if the current situation allows.
Hull Libraries: Closed
Hull Street Angels Trinity: Hull Street Angels Trinity have made the decision to suspend street angels patrols. However they feel they can still help the vulnerable by offering volunteer services in other ways. All their volunteers are First Aid trained and have experience in safeguarding adults and children and much more. They will be launching a page and group to assist anyone who is vulnerable or isolated due to Covid-19. Volunteers will be available to help with shopping, delivering mail, collecting parcels, picking up prescriptions and befriending people by having an active telephone line that they can call and speak with one of the volunteers. Volunteers will be recognisable by their Hull Street Angels Trinity uniform.
Humber All Nations Alliance (HANA): Food parcel/hot meal delivery and signposting for the minority and migrant community
Humber Recovery College: Courses cancelled until further notice.
Let’s Talk: No face-to-face appointments: encouraging people to do self-assessment online, telephone sessions only
Life and Loom: Now closed
Local Works: sessions currently going ahead
Lonsdale Community Centre: Closed
Men in Sheds: Closed
MHA Live at home scheme: The latest advice from MHA – Live at Home scheme is that all of their Live at Home social groups and home visiting are currently suspended for the foreseeable. Risk assessments will be going ahead so that they can evaluate each member’s/referral’s individual needs, and continue home visiting if suitable. Telephone befriending and welfare calls will be in place in the meantime.
Mind HEY: Online support page. Still taking counselling referrals as normal for telephone appointments. Not taking referrals for groups as of yet.
Nancy’s larder (opens in a new window) are also offering delivered meals – call 07377789139
Neighbourhood Network: The Neighbourhood Network team are continuing to offer their support services over email and telephone, as all staff are now working remotely. Contact details are all currently the same. The team will continue to share relevant messages from Community Safety partners and send out the main weekly newsletter, where positive news stories are being sort
Park Run UK: All sessions have been suspended
Paul for Brain recovery: Will continue to offer remote support to service users, over the telephone and by email.
Pelican Park Community Trust: The Catering Team are open to offer hot meals to those most in need and will deliver/drop off on your doorstep – all you need to do is call the team on 01482-703114 for further details.
Probe: In light of the current situation with Coronavirus, and in line with government guidance, all Probe staff are now working from home to minimize the risk of contracting or spreading the disease. As most staff are not equipped with work mobiles, please conduct all communication by email, and they will respond as quickly as possible. We hope to be fully operational again as soon as the situation allows. Please go to their website or Facebook page for updates. Facebook – Probe Hull
Purplehouse: will continue to provide services, however most of this will be done over the phone. Please contact them on 01482 790310 – they will take some details and may have to ring you back. If you have a support worker here please ring them on the mobile number they have provided to you. Alternatively please use this link for the automated contact service. (opens in a new tab)
Rainbow Gardens: the garden is closed to the public
Red Clover Women’s Group: Offering signposting and will set up a service to provide a Langar service, free vegetarian meal take outs/deliver
Red Cross: Assisted Discharge From Hospital Service
ReNew: All groups/activities suspended; All prescriptions will continue as normal, appointments as normal for now – clients to attend alone. ReNew also have nappies, wipes, blankets and toys to give to those most in need – call ReNew on 01482 620 013 to request a pack and they can deliver to your doorstep.
Rethink Mental Illness Carers Support Group: The Group meetings in Hull have been cancelled for the foreseeable future but they are offering Telephone support to Carers on 07821273678 or 07756524644.
Sight Support: Groups are currently cancelled and they are looking at a range of ways of supporting services users (visually impaired, many of whom are older and additional vulnerabilities) on a 1:1 basis. May have spare resource in terms of staff, vehicles & building (large main hall) to help in other areas If needed.
Special Stars: Have ceased all events for the full 12 week period and plan to re-launch services from week commencing 15th June although this may change depending on national guidelines
Tigers Trust: Events cancelled; Offering social isolation check-ins and emotional support by phone
Together Women: Still taking referrals and delivering their service 1-2-1 over the phone. Group sessions are also being delivered 1-2-1 over the phone. Prioritising services to offender women, domestic abuse women and crisis work.
UPDATED The Warren: The Warren is operating telephone and internet based support to provide Counselling; General Support and Food Parcel Deliveries to young people aged 16-25 or those with dependents in that age-range. There are also a whole host of other therapeutic films, creative workshops and a text service – all of which is updated daily. Just telephone 01482 218115 and select which service you use. You can find more detailed information here
Welcome to English: All classes have been stopped. support will continue by phone and on What’s App. This will include government updates (in simple English and translated where possible) and some things to do with learning English.
Working4Health: All groups and drop-ins cancelled – contact via telephone or email only.
(Published 18 March 2020)
This short document has been produced by the NHS England and NHS Improvement Public Participation team. It is intended to offer some practical advice and suggestions for Engagement Practitioners and others working with people and communities during the COVID-19 outbreak (also known as corona virus). It is good practice advice and not formal or statutory guidance – existing statutory guidance still stands. It does not provide public health or clinical advice around COVID-19, which should be accessed via the Public Health England or NHS websites.
There are some specific suggestions about particular scenarios in the next section, but there are also some general principles to follow when thinking about public participation over the next few weeks and months.
Essentially, for all engagement activity which is underway or planned, there will be four options (not all mutually exclusive):
- Continue as planned
- Postpone the activity
- Move to online / virtual methods instead of face-to-face
There is no obligation for patient and public participation to be face-to-face and any such engagement activity should only be undertaken where not prohibited or discouraged by the latest government advice.
Some questions to think about when deciding on the best approach for your particular activity / proposal:
1. Are any of the participants known or likely to be in one of the ‘at risk’ groups, or particularly impacted by COVID-19? This includes older people and those with underlying health conditions (check the latest guidance), and people with caring responsibilities.
2. Do participants / your target audience have access to online communication and engagement methods? If not, could they be supported to access online methods, or contacted by telephone?
3. Do relevant staff members, especially clinical staff, have the capacity to be involved in engagement activity at the moment?
4. What would be the impact of postponing the activity? Could any of the negative impacts be mitigated against?
Your responses to these questions can guide your decision making and risk assessments / mitigation around the different engagement activities you have underway / planned, including most appropriate next steps.
Communication and community response
Whatever the outcome of your review of existing / planned engagement activity, it is really important to maintain communication with your local partners, including local Healthwatch, patient groups and Voluntary, Community and Social Enterprise Social organisations, as well as Patient and Public Voice (PPV) Partners. It is likely that your Communications team will already be implementing a response plan, but consider whether this includes links to volunteering and community action to support people whilst self-isolating.
The COVID-19 outbreak poses fundamental challenges to public authorities in how they go about meeting their usual duties and it is necessary to adapt. Patient and public participation is no exception and we must prioritise the health, safety and welfare of patients, staff and wider society.
Advice about common scenarios
? We are about to launch a consultation on a major service change / reconfiguration, what should we do?
The coming weeks and months are likely to see very high demand on frontline services, so it makes sense to delay any significant activity which can be postponed to free up capacity. Members of the public are also likely to be limited in their ability to get involved due to illness, self-isolation and caring responsibilities. Many groups and networks who would usually form a staple part of your consultation plan are unlikely to be meeting. On the basis of government advice at 18.03.20, social distancing means that face-to-face events should not go ahead.
These factors may mean the consultation is not the best use of public resources, or make it more difficult for some consultees to be reached and/or to provide meaningful response. We recommend that you consider these factors when deciding whether to postpone or make changes to your consultation plans.
? What if we need to take an urgent decision during the outbreak?
At the time of writing, the NHS duty to involve the public is unaffected by the outbreak or any emergency legislation. However, where there is a genuine and pressing need to make a decision about, or a change to, services to protect the health, safety of welfare of patients or staff, then the NHS duty to involve the public may be met by very limited public involvement – but at the very least changes to services should be announced to the public at the earliest reasonable opportunity.
In such circumstances, you are not required to consult your local overview and scrutiny committee prior to taking the decision (but you should still promptly notify the committee of the decision taken and why no consultation has taken place).
However, this approach should be used only when necessary and it is likely that regular engagement with patients, staff and other stakeholders will be essential for practical reasons in any event (for example so that patients understand how to access services). It remains important to liaise with your overview and scrutiny committee, local Healthwatch and other key stakeholders, ideally before taking the decision, where possible. Remember too that you may need to carry out further engagement in future if it is intended that temporary changes will become permanent.
? We are about to start engagement / consultation in response to a provider giving notice / a need to retender a service, what should we do?
Many of the considerations relevant to major service change / reconfiguration apply – as outlined above. In addition, it would be appropriate to consider interim approaches which could help to ‘buy time’ and enable the engagement / consultation to be postponed to a later date – for example, extending the current contract or arrangement, or enacting a temporary change to service provision. If you must go ahead at this point, consider virtual / online engagement approaches, and working with local Healthwatch / a relevant patient group to ensure some meaningful patient / public participation, even if this is from a smaller group.
? We are recruiting Patient and Public Voice (PPV) Partners, do we need to stop?
As with all potentially ‘non-essential’ activity, consider the impact on staff capacity at this time of high demand. However, there is not necessarily any need to pause this recruitment, assuming your existing communications routes are still operating. It would be appropriate to consider interviewing shortlisted candidates virtually rather than face-to-face, for example using video conferencing or webinar technology. As many meetings are likely to be moved to online methods during the coming weeks, this is also a chance for potential PPV Partners to showcase or build their technical skills. The exception is likely to be if you are targeting recruitment at groups known to be digitally excluded, for example inclusion health groups, in which case postponement may be the most sensible approach.
? We have a number of established forums / groups for hearing from members of the public, with meetings scheduled over the coming weeks and months, should we cancel them?
Many people are likely to have concerns about travelling and attending meetings / events over the coming weeks and months, and others will be self-isolating or have responsibilities. Therefore, it would be appropriate to consider changing
face-to-face meetings to teleconferences, video conferences or webinars. If this is unlikely to work for group members, then it may be necessary to cancel meetings for the time being.
For advice about COVID-19 visit the Public Health England or NHS websites.
Following the release of further Government guidance on the COVID 19 outbreak, we have taken the decision to require all Forum staff across all of our offices to now work from home rather than continue to use our office bases.
As an organisation the health and safety of our staff and the people we work with remains our priority and I am confident that we will be able to continue to provide a high level of service by working more flexibly for the near future.
We have taken the decision to cancel all events and training in the short term. If you have appointments booked with our staff we will be in touch to make alternative arrangements which may include telephone meetings or online facilities.
We will continue to respond to emails as soon as possible.
We are currently working with Hull City Council to identify how we can help support local communities at this time. Additionally, we are keen to hear from our member groups and organisations around the impact of the current situation on their work.
We hope that you remain healthy and safe over the coming months and look forward to continuing to work with you.
As you are aware there are increasing concerns around the spread of the corona virus (COVID-19) and the need to start putting local plans in place to manage the impact of this in Hull.
We are currently working with Hull City Council to support a co-ordinated response to managing the impact of COVID-19 on our local communities. This involves looking at the services the voluntary and community sector currently provides on both a geographic and thematic basis and identifying how these might support the joint response.
We are asking for your permission to share your contact details with Hull City Council so that we can map the range of services we can provide and look at how we can all work together to support local communities at this time.
If you are happy with this please email email@example.com with your details, and we will take this as permission for your details to be shared in this instance.
Updated 18th March
All links open in a new tab
Current guidance covers
Specifically for the voluntary sector
12th March is Social Prescribing Day
Social Prescribing links people with appropriate, person-centred, non-clinical support and advice to improve health and wellbeing, promote independence and reduce isolation.
If you need assistance or support to access health & wellbeing services, social groups, and/or get more active please contact:
Connect Well Hull
T: 01482 217 670
W: www.connectwellhull.org.uk (opens in a new tab)
OR contact your GP surgery to book an appointment with a Link Worker.