This report from the Care Quality Commission (CQC) looks at how services are working together to support and care for people aged 65 and over.
Many older people have complex care needs that need more than one professional and more than one service. Their experience depends on how well services work together with and for them, their families and carers.
The CQC have completed a review of local health and social care systems in 20 local authority areas. They have published a report for each area in this programme.
They reviewed how the local area works within and across three key areas:
- Maintaining people’s wellbeing at home
- Care and support when people experience a crisis
- Supporting people when they have to move from their home or leave hospital
- Organisations intended to work together but mostly focused on their own goals
- Where there was good planning between services, the way services were funded did not support them to work together
- managed performance against their own responsibilities rather than how this affected older people
- collected information for their own purposes – important information about a person was not always shared
- planned their workforce in isolation to other services
- The regulatory framework focuses only on individual organisations.