Updated 14th January
Mortgage payment deferral deadline extended to 31 March 2021.
For those worried about paying utility bills or repaying credit cards, loans or mortgages due to the impact of coronavirus, the below guidance sets out the steps you can take to get the support you need.
In the first instance, people struggling to pay essential bills are encouraged to:
- contact your provider: if you think you might have a problem paying a bill, contact your provider as early as possible to explain, and receive help with paying your bills
- ask for help if you need it: if you are struggling with your bills or credit commitments, free advice is available. coronavirus has affected the entire nation and many of us need support now, even if we never have before
- explore payment options: if you are struggling with bills, it is better to agree a payment plan with your provider and keep making regular instalments, rather than cancelling direct debits and letting debt build